Refund policy

1. Overview At URBAN VOLT, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

2. Your Right to Cancel (UK Consumers) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item(s) without giving a reason.

3. Returns We accept returns within 14 days of delivery. To be eligible:

Item must be unused and in its original condition and packaging
Proof of purchase required (order number or receipt)

Non-returnable: Items damaged due to misuse, or returned after 14 days.

4. How to Start a Return Contact us at urbanvoltapp@gmail.com with your order number and reason for return. We'll respond within 2 business days.

5. Refunds Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item is faulty or incorrectly sent.

6. Damaged or Faulty Items Contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.

7. Wrong Item Received Contact us immediately and we'll resolve it at no cost to you.

8. Late or Missing Refunds Check with your bank first. If unresolved, email urbanvoltapp@gmail.com.

9. Return Shipping Costs