Shipping policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Domestic Shipping (United Kingdom) We offer standard and express shipping within the UK. Delivery typically takes 2–5 business days for standard shipping.

International Shipping (Europe) We ship to 27 European countries. International orders typically arrive within 5–15 business days depending on the destination and local customs processing.

Shipping Costs Shipping costs are calculated at checkout based on your location and chosen delivery method.

Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information.

Delays We are not responsible for delays caused by customs, courier issues, or circumstances beyond our control. If your order is significantly delayed, please contact us at urbanvoltapp@gmail.com.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date and we will do our best to resolve the issue.